We hope that you are happy with everything that you buy from Zeitholz. However, if you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached, and when accompanied by an original Zeitholz returns form. We have extended our free returns policy meaning that you can return your order within 30 days of receiving it.
In case of any damage to the product or packaging of the returned items, any resulting costs may be deducted from the refundable amount. If you would like to make a return, please let us know by emailing firstname.lastname@example.org and our customer service team will give you further instructions.
From the moment you've given us your return notice, you will have 30 days to return the product to us. We will then process a refund on the products you've returned. For customers in the USA and Canada, we ask that you cover shipping costs to return the item. The returns are the customers' responsibility, so it is highly recommended to use traceable return methods.
If you have any other questions, please, do not hesitate to contact our customer service team.