FAQs

It takes between 2 to 6 working days

You receive a two-year guarantee on all our products.

We hope that you like your Zeitholz watch, but we understand you may want to return your purchase. Please, visit our return policy page for more information.

We always want to maintain high standards and provide the best quality. As all our products are handmade, errors can occur in rare cases.
We always want to help our customers quickly, please contact our support team and we will take care of you immediately.

We accept all major credit cards, PayPal and bank transfers. We do not accept cash of checks.

Thank you for your interest in entering into a partnership with us. Please contact our team to coordinate all further details.

Yes. Whether it's Sandalwood from Mozambique, Maple wood from Canada, or Acacia wood from Malaysia; all of our watches are made from carefully sourced, 100% real wood. No imitations.

These, and any other types of wood that we use for making our watches, are indicated in the specifications section of each different product page.

As we use natural wood to produce our timepieces, every watch will have an individual wood grain pattern and possibly some slight color variations. However, this represents just a minimal difference from the pictures on our website and helps to make every watch that we sell unique.

Batteries should last for up to three years. If your watch needs a new battery, please change the battery immediately as dead cells may damage the movement. Simply unscrew the back of the case and replace the old battery with a new one.

All Zeitholz watches are splash proof and suitable for daily life and use. Due to the nature of the natural materials used in these watches, such as wood and leather, Zeitholz watches should not be submerged in water. Zeitholz watches are resistant to splashes and minimal water exposure due to light rain, hand-washing, etc. Do do wear your watch in a steam bath or sauna. Showering, bathing, swimming and diving are not recommended. Always wipe your watch dry with a soft, dry cloth immediately after exposure to water.

Wood is a delicate natural material. When following these steps, take care to avoid damaging your watch due to rough handling. You can take your watch to a specialist to help with the strap adjustment if needed.

1. To remove a watch link you will need the watch link removal tool provided in the box with your watch.

2. Locate the side of the links where the pin-head appears indented. This is the side that the pin needs to be pushed from. *Do not push the pin on the flat-head side. Choose the indented side.

3. Place the strap into the tool with the indented pin-head facing the screw. Turn the tool head clockwise until it pops the pin out the other side.

4. Remove the pin and separate the wooden links.

5. Repeat the steps above to remove the total number of links you need to take out for the correct strap size.

6. To re-attach the watch strap back together, join the links, align the pin holes and put a pin back through the hole.

7. If necessary, use the tool to gently push or screw the pin fully into the pin hole to secure.

You can also check our video about how to adjust the wooden strap.

For men, we recommend case sizes from 38mm to 46mm in diameter.

For women, we recommend any case size from 22mm to 40mm in diameter.

Depending on your wrist size, or your taste for smaller or bigger watches, you may wish to size up or down from our recommendations.

Our wrist straps are designed to be ‘one size fits all'.

All of our timepieces use Japanese movements from Seiko and Miyota.

1. Keep your watch clean with a soft non-abrasive cloth. Wipe off your watch periodically to remove dust, dirt, moisture and perspiration.

2. Ensure that the crown, which is used to change the hands/date, is properly pushed in and/ or screwed at all times. This prevents penetration by water or dust.

 1. Don't use chemicals such as perfumes, spirits or petroleum products on the watch as these may damage the seals, straps or case.

2. Take care to avoid abrasions as persistent scratching may eventually affect the case and straps.

3. Remove your watch if you are about to undertake heavy physical work.

4. Avoid subjecting your watch to rapid changes in temperature or extreme heat or cold.

5. When not being worn, keep your watch in its box and in a cool dry place.

Sudden shocks or impacts to your watch may result in possible damage to the case, dial, hands, bands, movement, crystal, as well as void your warranty. Take care to avoid strong shocks such as dropping on hard surfaces as a watch is a sensitive precision instrument.

Moisture and extreme changes in temperature, and temperatures above 60°C/140°F and below 0°C/32°F can affect timekeeping and water resistance in most watches. Make sure to store your watch in a cool dry place, and refrain from leaving it somewhere like on a car dashboard where the watch might overheat.

Mechanical watches can be adversely affected by magnetism. Watches exposed to items containing a magnet can and will cause affected watches to run incorrectly. The watch may gain or lose time, or even stop. Avoid leaving your watch on or close to magnetic objects. Magnets are found in speakers, computers, televisions, magnetic hooks on refrigerators, etc. One of the most common magnetic objects is the cell phone.

Do not turn or pull out the crown of the watch if the watch is wet. Wipe off moisture, sweat or dirt with a soft, dry cloth after removing it from the wrist. Do not wear the watch in the bath or sauna. Steam, soap or some components of a hot spring may accelerate the deterioration of watch performance.

When cleaning your watch, avoid using solvents or chemicals (i.e. benzine, thinner, bleach). This may result in deterioration of the watch or a change in the colour of the case or straps. Direct contact with other chemicals, such as cosmetics, perfumes, detergents, etc. may cause damage to case, gaskets and straps of a watch.

Wipe off moisture, sweat or dirt with a soft, dry cloth after removing if from the wrist to increase the durability of the case, gaskets and straps. Store the watch in the watch box, and in a cool, dry place.