With our "quality guarantee”, we offer an 24-months-guarantee on the promoted product.
The guarantee is granted only to consumers within the meaning of § 13 BGB (German Civil Code), not towards retailers within the meaning of § 14 BGB, where each consumer is a natural person that concludes a legal transaction for a purpose, which can be attributed neither to his commercial nor his professional occupation.
The deadline for calculating the guarantee period starts from the date of invoice. Our guarantee is valid in Germany as well as in all Member States of the European Union.
If the product should fail during this period due to defects in materials or workmanship, Zeilim GmbH grants you as the Guarantor one of the following benefits:
free repair of the goods or
free exchange of goods for an equivalent product (possibly also a successor model, in case the original product is no longer available).
We only grant the guarantee to consumer within the meaning of § 13 BGB. A consumer means every natural person who enters into a legal transaction for purposes that predominantly are outside his trade, business or profession. We do not grant the guarantee to entrepreneurs within the meaning of § 14 BGB.
The period for the calculation of the guarantee duration starts with the billing date and is only provided for purchases in our online shop (www.zeitholzwatches.com). Our guarantee is locally limited to the Federal Republic of Germany and members of the European Union. If there are any defects on your Zeitholz product during this time period we as warrantor grant you one the following services of our choice:
free repair of the product(s) or
free replacement of the product(s) by an equal article (respectively a follow-up model if the original product is no longer available)
Please send your guarantee claim to us to the following address :
Ernst Thälmann Straße 30
This guarantee shall not apply to any damage claims arising from
- misuse or improper handling of the goods resulting in breakage and glass damage;
- environmental influences (moisture, extreme cold or heat, over-voltage, dust, etc.), in particular damage caused by moisture and water;
- non-compliance with any safety precautions;
- failure to comply with the operating instructions;
- the use of violence;
- unauthorized repair attempts.
Color and wood changes (patina, color, structural changes) are also excluded from the guarantee.
The use of the guarantee claim implies the examination of the goods after sending them to us. Please make sure that transport damages can be avoided by an appropriate packaging.